A little help.
A lot more possibility.

Open Gemora and create an account or sign in. Follow the setup prompts, then start a conversation. You can explore the features available to your account from the app navigation.

Use the same sign-in method you used when creating your account, such as Google, Apple, or email. Check that you selected the correct account. If sign-in still fails, contact support with the error message and your device details.

On the sign-in screen, choose the password reset option and enter your account email. Check your inbox and spam folder. If you signed up with Google or Apple, use that provider to sign in and manage its password.

Open Memory in Gemora to review and manage saved information using the controls available in your app version. If a response uses incorrect information, check your saved memories and update or remove it. Contact support if you cannot find the relevant control.

Check the pricing page and the subscription and usage screens in your account for current plans, included features, and remaining limits. Prices and available payment methods can vary by platform and region.

Manage your subscription through the platform where you bought it. For Google Play or Apple purchases, open that store’s subscription settings. For a web purchase, use the subscription management option in Gemora. Uninstalling the app does not cancel a subscription.

Confirm that you are signed in to the Gemora account used for the purchase. For a store purchase, check the store account as well and use Restore purchases if that option is shown. If access is still missing, email support with the order reference and purchase platform. Do not send full card details.

Contact the platform that processed your payment. For a Google Play or Apple purchase, use that store’s refund process. For a web purchase, email support with your order reference and the reason for your request. Eligibility follows the applicable purchase terms and platform rules.

Check your internet connection, refresh the page or reopen the app, and install any available app update. Check the usage limits shown in your account. If the problem continues, send support the time it happened, your device and app version, and the exact error message.

Allow microphone access in your browser or device settings and check the selected input device. Close other apps using the microphone and try again on a stable connection. For web calls, use an up-to-date browser. If it still fails, contact support with your device and browser or app version.

Read the Privacy Policy for how Gemora processes account information, conversations, memory, and data shared with service providers. You can contact support for questions about your information or data rights.

Use the account deletion option available in the app, or open the account deletion page for instructions. Review the consequences before confirming. Manage any active subscription separately with the platform where you purchased it. Contact support if you cannot access your account.